At Live Sel, we strive to ensure that our customers have a satisfying shopping experience. However, if you are not completely satisfied with a purchase, we’re here to help. This policy outlines the terms and conditions for returns and refunds.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• Condition: The product must be unused, in its original packaging, and in the same condition that you received it.
• Timeframe: You must initiate the return within 14 days of receiving the item.
• Proof of Purchase: A valid receipt or proof of purchase must be provided with your return request.

Certain items may not be eligible for return due to hygiene reasons or product type, such as:

• Perishable goods (e.g., food, flowers)
• Personal care products (e.g., cosmetics, skincare)
• Customized or personalized items
• Downloadable digital products

2. How to Initiate a Return

To initiate a return, follow these steps:

1. Contact the vendor directly through their Live Sel store page or contact us at support@livesel.com.
2. Provide your order details and the reason for the return.
3. Wait for the vendor’s approval and further instructions for sending back the item.

Please do not send items back to Live Sel directly, as we facilitate transactions between buyers and vendors.

3. Return Shipping

• Shipping Costs: You will be responsible for covering the shipping costs for returning your item, unless the return is due to a product defect or vendor error.
• Shipping Carrier: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. Refunds

Once your return is received and inspected by the vendor, you will be notified via email regarding the status of your refund.

• Refund Approval: If your return is approved, a refund will be issued to your original method of payment within 7-10 business days.
• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., if the item is not in its original condition, or if it is damaged or missing parts for reasons not due to our error).

Please note that shipping costs for the original order are non-refundable.

5. Exchanges

Exchanges are only offered if the item is defective, damaged, or if you received the wrong product. If you need to exchange a product, please follow the return process and indicate that you wish to receive a replacement item instead of a refund.

6. Non-Refundable Items

The following items are non-refundable:

• Gift cards
• Final sale items (clearly marked as such in the product listing)
• Downloadable digital products

7. Late or Missing Refunds

If you haven’t received your refund after the expected processing time:

1. Check your bank or credit card account.
2. Contact your credit card company or bank, as it may take some time before your refund is officially posted.
3. If you’ve done all of this and still have not received your refund, please contact us at support@livesel.com.

8. Contact Information

If you have any questions about our Return and Refund Policy or need further assistance, feel free to contact us at support@livesel.com.

Thank you for shopping with Live Sel. We’re committed to ensuring a smooth and hassle-free experience for both buyers and vendors.