Return & refund

RETURN AND REFUND POLICY

At Woody Trading Inc., we are dedicated to ensuring your satisfaction with our products and services. Please take a moment to review our return and refund policy to understand how we handle returns, cancellations, and other related matters.

Notification of Incorrect Information: If you discover any inaccuracies in the information provided during the purchasing process within 5 business days of receiving your order, please notify Woody Trading Inc. promptly. We are committed to ensuring the accuracy of your order and will promptly address any discrepancies.

Refund Policy Activation: If we have not received prepaid box labels within 10 business days after the dimension email sent from warehouse@woodytradinginc.com, our refund policy will automatically become effective. This policy ensures that you have the necessary resources to return your order smoothly.

Cancellations and Restocking: We understand that circumstances may change. If you wish to cancel an order before it leaves our warehouse, we offer the option to do so. Please note that cancellations made after the sale has been completed and funds have been received will incur a 20% restocking fee along with a $75 cancellation fee.

Confiscation Policy: Timely communication is essential. If we do not receive a response from you or if you fail to respond to our email within 30 days, our confiscation policy will apply. In such cases, products will be considered the property of Woody Trading Inc.

Amazon Warehouse Shipments: Once goods have been dispatched to an Amazon warehouse, we regret to inform you that we cannot accept returns. Please ensure your choices are final before this stage.

Responsibility for Restricted Items: It is important to note that certain items may be prohibited from being sent to FBA or sold on Amazon due to various restrictions. Before making a purchase, buyers are responsible for verifying their eligibility to sell specific items on Amazon or other marketplaces. Examples include brands, categories, PPE, hazmat, IP, pesticide, and restricted storage space.

Verification of SKUs and ASINs: To avoid any issues, please double-check your purchase orders (POs) for accurate SKUs and ASINs. This step ensures that our return policy remains aligned with your intended order.

Warehouse Storage Duration: Items held in our warehouses for more than 30 days are not covered by our warranty. It is the buyer’s responsibility to stay informed about account details, including inventory restrictions, hazmat requirements, ungated areas, and more. Items left unattended beyond the specified duration will be disposed of without a refund.

We hope this policy clarifies our procedures and demonstrates our commitment to providing a seamless shopping experience.

If you have any questions or concerns, please do not hesitate to contact us at info@woodytradinginc.com.

Thank you for choosing Woody Trading Inc.

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